Contact
We’re here 24 hours a day, 5 days a week
Questions about accounts, deposits or the platform? Our Johannesburg-based team usually replies within minutes.
support@forex-demo.w-gas.co.za
accounts@forex-demo.w-gas.co.za
Phone & WhatsApp
+27 (0)10 000 0000
Mon 00:00 – Fri 23:59 SAST
Head office
Level 12, 1 Demo Street
Sandton, Johannesburg 2196
Frequently asked questions
How long does account verification take?
Most accounts are verified within 2 hours during business hours, once we have a clear copy of your ID and a proof of address less than 3 months old.
How quickly can I withdraw?
Withdrawal requests submitted before 14:00 SAST are processed the same business day. Bank transfers usually arrive within 24 hours.
Can I use Expert Advisors?
Yes. All strategies, including EAs, scalping and hedging, are allowed on every account type. Pro and Raw ECN clients also get a free VPS.
Is a demo account free?
Yes. Demo accounts are free, come with R100,000 in virtual funds and never expire as long as you log in at least once every 30 days.